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Rowley & Associates

Customer Sentiment Surveys & Analysis

What is a Net Promoter?

Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience the world round.

NPS graph

Why Net Promoter?

  • NPS shows the perception of the company, product, or brand
  • NPS is a leading indicator of growth
  • Loyal, passionate customers stay longer, spend more, contribute ideas, and sing the praises of the company to family, friends, and colleagues
  • Allows company growth by enriching the lives of customers and employees
  • When NPS is done right, you leave the competition in the dust


  • Survey your customers annually to determine their perception of your company
  • Track results year over year to determine trends
  • Receive a report detailing the results and providing recommendations for improvement


  • Survey your employees semi-annually to determine their perception of the company or product
  • Track results in aggregate from each survey to determine trends
  • Fully anonymous - results are grouped so that employees can be honest

For more information about our host of services, including a free assessment of your current solutions, contact us today!

Rowley & Associates

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  • Office: 801-820-0805
    Mobile: 801-376-9898
  • 608 S 750 W
    Spanish Fork, UT 84660